Terms of service

All availability including 1:1 sessions, events & workshops can be found via my scheduling app here.

Payment & Cancellation

The investments you make in my sessions or events are an investment in yourself.  These offerings have the potential to bring great change & transformation to your life and there is a lot of love and energy that I put into the creation and serving of these offerings.

As such, I do not offer refunds. I have the following boundaries when it comes to payment policy:

1:1 Sessions:

Full payment is required at the time of booking.

A minimum of 48 hours is required in the case of cancellation or rescheduling. In this instance, I am happy to reschedule your session to another date. Any less than 48 hours notice (including no shows) the full rate is chargeable.

Events (Sound Baths & Day Retreats):

Full payment for events is required at the time of booking unless a payment plan has been offered.

All payments are non-refundable. We may be able to transfer your space to an alternative date (provided at least 48hrs notice is given) however this will be at my discretion & is not guaranteed.

It is your responsibility to attend the session & I kindly ask to let us know as soon as possible if cancellation is foreseeable.

Unforeseen circumstances:

In the event that I need to cancel a session or event you will either be given the option to reschedule the booking to another day or a full refund will be offered.

Longer term programmes & courses (coming soon):

For longer term programmes/courses, you will have the option to pay in full or payment plans will be offered.

If you enter into a payment plan with me, you will sign a contractual agreement and be bound by those terms. You will be held accountable to pay the full payment plan for the full amount of time whether or not you complete the course/programme.

I do not offer refunds for longer commitment courses/programmes unless in extenuating circumstances where I have to make unexpected changes or cancellations to the running of the offering. Reschedules/changes may be possible at my discretion depending on availability and circumstances of individual cases.

Disclaimer

No services offered by Gemma Louise Healing are in any way a substitute or replacement for licensed medical care. In addition, the information and techniques used do not constitute medical advice.

My offerings may form part of a holistic treatment plan and are not meant to take the place of standard medical or psychological treatment, but to accompany and work along with it.